Archive for Communications

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Verbal Communication

Have you ever watched a Professional Mime? They speak no words, but communicate very well, don’t they!

If they were to use their voice, their NonVerbal Communication: eye contact, facial expressions, gestures, posture, and body movements, would outweigh their spoken words.

Our NonVerbal Communication carries more weight than the words we say and how we say them.

Example: The speaker on the podium says, “I’m very excited to be speaking to this group today.”  At the same time, he is yawning, not giving eye contact to anyone in the audience, and continually looking at his watch.  What’s the message he’s sending?

Everything in the Delivery of our presentation must be in sync, else the audience will believe what they “See.”

While we can consciously use our NonVerbal Communication Skills to emphasize parts of our presentation, it’s important to remember that we exhibit involuntary NonVerbal Communication, also. Read More→

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“If it’s Sunday, it’s Meet the Press.”

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This is how David Gregory, the moderator of the the longest-running television series in American broadcasting, signs off each Sunday morning.

Tim Russert, the previous host, and all hosts before him, signed off with the same words.  It’s part of this weekly television news/interview program’s Branding.

Branding yourself and company in several ways, so others know who you are and what you do, should be part of your marketing strategy.  Using it in your Closing can be particularly effective.  This is because of the Law of Primacy and Recency which says, “The last thing the audience sees and hears will be the first thing they will remember.”

If you’re a fan of the great motivational speaker Zig Ziglar, you know his presentations always closed with his Branded Tag Line, “I will see You - At The Top!”

My good friend and internet marketing expert Russ Henneberry blogs on the site,
Tiny Business, Mighty Profits.  He closes and Brands his presentations with the statement, “Starting tomorrow, do the things we worked on today, and Your Tiny Business will have - Mighty  Profits!”

If you hear the phrase, “It just works!” you associate it with Steve Jobs.  Another of his favorites was, “And one more thing!”  Combine those statements with a black turtleneck sweater, blue jeans, and white sneakers and you have the Brand, Steve Jobs!
That Brand was, and will forever be, associated with the bigger Brand, Apple.

I’ve worked very hard on my “No Sweat!” Brand: Read More→

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Really?

I’ve sometimes heard this from executives, business owners, and other professionals.

It’s all about how you define the word “Presentations,” isn’t it?

Here are some questions for them:

  • Does anyone ever talk to a prospect?
  • Does anyone ever talk to a client?
  • Do you have salespeople?
  • Does anyone work in customer service?
  • Do co-workers ever discuss the opportunities and challenges of their job?
  • Do co-workers ever discuss the opportunities and challenges of the company?
  • Does anyone ever attend networking events?
  • Does everyone have an elevator speech in case someone asks them what they do and where they work?
  • Are there ever company meetings?
  • Does anyone ever attend trade shows or conventions?
  • Do you ever have a booth at one?
  • Do teams ever meet?
  • Do you ever have vistors?
  • Does anyone ever visit other companies.
  • Do you ever have an Open House for clients and prospects?
  • Does anyone ever interview job candidates and/or suppliers?
  • Here are some more questions:

    • Do you believe Speaking Opportunities are Business Opportunities? Read More→
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    The Doors of Opportunity!

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    "No Sweat Public Speaking!" Key to Door of OpportunityOpportunity is waiting!

    On the other side of that door is Lots of it!
    How do we unlock and open it?

    Speak!

    Public Speaking/Presenting
    is the Key to opening the
    Doors of Opportunity!

    Here’s why:
    We perceive really good speakers as Experts!

    Perception is reality, and we like to work with Experts.

    The Research Shows:
       •  Speaking Opportunities are Business Opportunities!
       •  Speaking Opportunities are Career Opportunities!
       •  Speaking Opportunities are Leadership Opportunities!

    The people who take and make Speaking Opportunities grow the perception they are Experts. They grow their businesses, careers, and leadership possibilities.

    Think of great business and political leaders.  Many attained their positions because of their great Read More→

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    Oct
    27

    The Five Laws of Presentation

    Posted by: | Comments (4)

     To be a Successful Speaker, these are Not Optional!

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    To be successful in anything, there are Very Specific Laws that apply.  These are not suggestions!  The Public Speaking / Presentation World is no exception.

    The following Five Laws of Presentation  are essential if a high quality presentation is the goal.

    Read them – Study them – Apply them!

    1. Know your “Stuff!”
    1. Really know your material.
    2. Continually study and keep abreast of the latest information.
    1. Read books and blogs on the subject.
    2. Set up google alerts for specifics that will help you stay up to date.
  • Strive to be the expert on the subject.
  • Know how to Present.
    1. Be proficient with all the Components, Parts and Elements of a great presentation.
    2. Have great content and use all the verbal and nonverbal communication skills available to deliver your presentation.
    1. Remember: Delivery trumps Content – NonVerbal Communication trumps Verbal Communication and Everything must be in sync!
  • If you use slides, Read More→
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    Being Audience Centered is a mandate for speakers.  Great presenters know: It’s all about the audience, and not about them.  When a speaker takes their focus off the audience the presentation suffers and the odds of them GETTING IT! lessen.

    In most cases, the audience came to learn something, not to see or hear the speaker.

    We speakers are the messengers.  It’s incumbent upon us to deliver information in a manner that educates, entertains and simply explains it.

    However, it’s a Two-Way Street.  We speakers need things from the audience to do our job to the best of our ability.  We need the Audience to be Speaker Centered.  They should be focusing on the Speaker!

    Here are some of those things that will help us Deliver Better to You:

    • Give us your undivided attention – Please! Read More→
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    Make the Invisible – Visible!  Sometimes – Not! 

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    A prop is something used to support your presentation.  Props can be very effective tools for presenters to use.

    People have three styles of learning:

    • Visual – Learn by seeing.
    • Auditory – Learn by hearing.
    • Kinesthetic – Learn by doing.
    Appealing to more than one of those styles of learning increase the odds your audience will GET IT!

    Example:
    I used to be in the Coffee Business.  If I were speaking about Coffee, I might hold a mug in my hand and talk about different beans, roasts, and brewing equipment.  The audience sees the mug.  Most of them have probably had a cup or two that day.  It reinforces my message about coffee.  When I finish talking about coffee, Read More→

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    BLANK - You’re Going to Need It! - Glad I Had Mine!

    "No Sweat Public Speaking! Blank-Screen

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    Do you have a spare tire in your trunk?  If you do, and I hope so, do you know if it’s properly inflated?  Do you have a jack to lift the car so the tire can be changed?  How about a lug wrench to remove the bad wheel and install the good one?

    Have you ever changed a tire? (I don’t mean calling the Auto Club and waiting for the service truck to arrive!)  I know many of you haven’t.  So if you had the misfortune of getting a flat in the middle of nowhere and had a properly inflated tire in your trunk, and all the tools to make that change, you might have to grab your manual and figure how to change that tire – correct?

    Having a ‘Plan B’ doesn’t mean implementing it is going to be easy!

    Murphy’s Law, if something can go wrong it will go wrong, applies to the world of Public Speaking and Presentations, also.

    I always have a ‘Plan B’, and often a ‘Plan C’.  But, like having that spare tire, I never really expect to need it.

    Read More→

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    "No Sweat Public Speaking!" Audience Centered

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    The AUDIENCE!

    Speakers: It’s not about you!

    It’s all about your Audience!

    Successful Companies are Customer Centered

    • They focus on the Customer; the needs and challenges their customers have.

    They focus on meeting those needs and solving those challenges.

    That means:

    • The Medical Community is Patient Centered.
    • The Educational System is Student Centered.
    • The Hospitality Industry is Guest Centered.

    To be successful in the Public Speaking / Presentation World we need to be
    Audience Centered!

    The audience didn’t come to see and hear you.  They did come to learn!  They came to Read More→

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    When Done Well:
    PowerPoint / Keynote Slide Presentations
    Help the Audience GET IT! 

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    There are three styles of learning.

    1. Auditory – Learn by hearing.
    2. Visual – Learn by seeing.
    3. Kinesthetic - Learn by doing.
    We use all three to different degrees.  Nothing is good or bad.  It is what it is.

    For speakers, if more than one of these styles can be addressed to convey your message, the odds they’ll GET IT are dramatically increased.  Combining high quality, universally understood images on a screen with you, the speaker providing the “text” is an excellent way to do this.

    Unfortunately, the majority of slide shows are designed with lots of text, bullet points, corporate templates and logos.  If they include any images, they are often cheap clip art or graphics that have the audience scratching their heads wondering what they are.

    Sometimes you wonder why the presenter even showed up!  They are standing at the lectern, with their back to the audience, and are reading each and every bit of text to the attendees.  Yech!  They could just have well emailed their powerpoint presentation to everyone!

    So your audience GETS IT! here are better ways to use slides in your presentation:

    Use very little text and as few bullet points as possible.

    Here’s why: Read More→

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