FAQ for Handling Questions!

Questions & Answers: LOTS of Opportunities for MISTAKES

WHEN

In your Opening, tell your audience when and how you’ll be handling questions.

Two Possibilities: 1.  Take a few questions after each section, but only on that section, and before closing. 2.  At the end of your presentation before the Closing. Important! “The last thing you say and do will be the first thing your audience remembers.” That’s why you should close after Q&A. The Closing is the closing!

HOW

When answering, look at the person who asked the question – finish a thought. Then look at someone else in the audience – finish a thought. Repeat and Repeat until your answer is completed.

DON’T . . .

• Take questions on material you’ve not yet presented. It will throw off your entire presentation. • Fake an answer. Say, “I’m drawing a blank on that right now. If I can’t recall before the end of my talk, see me afterwards and we’ll figure it out. • Ask, “Do you have any Questions?” That requires a ‘Yes’ or ‘No’ response. Instead, while raising your hand, ask, “What questions do you have for me?” • Look only at the person asking the question. This invites a followup question and you could get involved in a conversation vs. answering audience questions.

DO . . .

• Repeat or paraphrase a question. This insures the audience, and you, know what is being asked. • Prime the questioning by . . . Saying, “I’m going to ask the first question. One of the questions I’m always asked is . .

• Use clear and concise language. Simple words rule!

Follow these suggestions for handing questions in your next presentations and I guarantee it will be absolutely, positively – NO SWEAT!

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About the Author         Fred E. Miller is a speaker, an international coach, and the author of the books, “NO SWEAT Public Speaking!” and “NO SWEAT Elevator Speech!”

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